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Front Desk & Concierge

Front desk staffing with the same polish as our valet.

Hospitality-driven front-desk associates for condominiums and residential buildings: reception, packages, residents, and guests handled with the same standard as the Intrak team at your curb.

Fully licensed & insuredBackground-checkedOpen 24/7
Intrak hospitality associate in uniform
Why Intrak

One team for the entire arrival experience.

Your lobby and your entrance are one experience to a resident or guest. When the valet team and the front desk come from different vendors, handoffs fall through: guests aren't announced, packages pile up, and nobody owns the problem. Intrak staffs both, trained to the same hospitality standard and supervised by the same management.

Our front-desk associates greet residents by name, receive and organize packages, welcome and direct visitors, and keep your lobby calm and presentable. We handle scheduling and coverage so your manager isn't covering shifts at the desk.

  • Reception for residents, guests, and vendors
  • Package receiving and organized pickup
  • Visitor greeting and resident notification
  • Hotel-standard hospitality training
  • Coordinated with your valet team for one seamless arrival
  • Scheduled coverage, managed by Intrak
How it works

From first call to first shift.

01

Assessment

A complimentary valet assessment of your entrance, parking, traffic, and peak times.

02

Proposal

Coverage hours, staffing, and pricing built for your property or event.

03

Onboarding

Attendants trained on your property's rules, and QR claim tickets introduced to residents and guests.

04

Oversight

Scheduled shifts, time tracking, and vehicle records, supervised by Intrak management.

Where we work

Front Desk Staffing across South Florida

Based in Plantation, Intrak serves Broward, Miami-Dade, and Palm Beach counties.

Questions

Front Desk Staffing: frequently asked questions

Can Intrak staff our front desk and our valet?

Yes. Many buildings prefer one team for both, so arrivals, guests, and packages are handled without handoffs between vendors.

What do your front-desk associates handle?

Reception for residents and guests, package receiving and pickup, visitor greeting and resident notification, and keeping the lobby presentable. Specific duties are set with your management team.

Are front-desk associates background-checked?

Yes. Like our valet attendants, front-desk associates are background-checked and trained to hotel hospitality standards, and Intrak is fully licensed and insured.

Can we start with front desk only, or add it later?

Either way works. Some buildings begin with front desk and add valet later; others do the reverse. Because both teams train to the same standard under the same management, there's no handoff penalty for starting with one.

More services

One standard of hospitality, every way we deliver it.

Good to know

Helpful guides.

Your guests deserve flawless.

A 20-minute call is all it takes to see whether Intrak is the right fit for your property or event.