Many associations sign the valet company's standard agreement as written. That usually leaves out the details that matter most to residents. Before your board signs or renews, make sure the contract answers the questions below. This is general information, not legal advice; have the association's attorney review any contract before signing.
1. Scope of services
- Exactly which services are included: resident valet, guest and visitor parking, deliveries, package help, front desk.
- Coverage hours, including overnight, weekends, and holidays.
- Where valet operates: entrance, garage levels, guest spaces.
2. Staffing
- Number of attendants on duty at each time of day, and at peak hours.
- Whether the building gets a dedicated team, and how replacements are introduced.
- Screening and training: background checks, driving record reviews, and hospitality training.
- Uniform and conduct standards.
- What happens when an attendant doesn't show up, and how fast a replacement arrives.
3. Insurance
- Required coverages and minimum limits: general liability, garage keepers, workers' compensation, and hired and non-owned auto.
- The association and management company named as additional insured.
- A current certificate of insurance before the start date and at every renewal.
Our guide to valet insurance in Florida explains each coverage.
4. Vehicle damage and claims
- How a vehicle's condition is documented at check-in and check-out.
- How residents report damage, and how quickly the valet company must respond.
- Whether coverage pays regardless of fault or only when the valet is found liable.
- The deductible, and who pays it.
5. Keys and security
- Where keys are stored and who can access them.
- How each key is tracked from drop-off to return.
- What happens if a key is lost.
6. Reporting
- What the board receives and how often: hours worked, vehicle volume, incidents, and complaints.
- Who the board's point of contact is at the valet company.
7. Pricing and term
- How pricing is calculated (usually per attendant hour) and when it can change.
- How tips are handled, and whether residents are expected to tip.
- Contract length, renewal terms, and how either side can end the agreement, including notice periods.
Reviewing a valet contract? Intrak assigns a dedicated team to each building, scans and photographs every vehicle at check-in and check-out, ties every key to a numbered claim check, and provides insurance certificates naming the association. See our condo and HOA valet service, or read 10 questions to ask a valet company.