These Terms & Conditions govern your use of the Intrak Valet parking service ("the Service") provided at participating hotels, restaurants, venues, and residential properties. By handing your vehicle keys to our attendant and/or providing your mobile number to receive service messages, you agree to these terms.
Intrak Valet provides valet parking services on behalf of the property where you are a guest, diner, resident, or attendee. The Service includes parking your vehicle, storing it securely for the duration of your visit, and returning it to you on request. The property where you parked is the operator of record; Intrak Valet provides the operations and technology platform.
When you provide your mobile number to our attendant at check-in, you consent to receive transactional service messages about your parking session. These messages include:
You will receive approximately 1–4 messages per session, only during the active session (typically 1–8 hours). Standard message and data rates may apply per your mobile carrier. We do not send marketing or promotional messages.
You may opt out at any time by replying STOP to any message, or by declining to provide a mobile number at check-in (a QR code alternative is available). Opting out does not affect your valet service.
At check-in, our attendant records a walkaround video of your vehicle to document its pre-existing condition. This video is the baseline used to resolve any damage disputes and protects both you and our operator. You consent to this recording as a condition of using the Service.
We exercise reasonable care in parking and storing your vehicle. However, you should remove valuables before handing over your keys. The property's posted liability limits apply; please ask the attendant or property management for details.
Valet fees, if any, are set by the property and disclosed at check-in. You may pay the fee by card via the link sent to your phone, or in cash at the stand. Tips to attendants are voluntary and may be given in cash or via the link on your status page. Card payments are processed by Stripe; we do not store your full card details.
To retrieve your vehicle, present your ticket number to the attendant, or use the link sent to your phone to request your vehicle. Please allow a reasonable retrieval time (typically 3–8 minutes) for the attendant to bring your vehicle to the curb. Vehicles not claimed within the posted hours may be relocated to a secure off-site lot; additional fees may apply per the property's policy.
You agree not to abuse the Service, including: providing false vehicle or contact information, fraudulently requesting vehicles you do not own, disputing legitimate charges, or attempting to access other guests' status pages via forged or guessed links.
Your use of information we collect is described in our Privacy Policy, which is incorporated into these Terms by reference.
To the maximum extent permitted by law, Intrak Valet and the property operator shall not be liable for indirect, incidental, or consequential damages arising from the Service. Our total liability for any claim is limited to the valet fee paid for the specific session in question.
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the jurisdiction in which the property is located, without regard to conflict-of-law principles.
For questions about these Terms, contact the property where you parked or email support@intrakvalet.com.