This Privacy Policy describes how Intrak Valet ("Intrak," "we," "us") collects, uses, and protects information when you use our valet parking service and receive text messages about your vehicle. By providing your mobile number to our attendant, you agree to the practices described here.
When you use our valet service, we collect:
We use your information solely to operate the valet service for your specific parking session:
⚠️ Message frequency: You will receive approximately 1–4 messages per valet session, only during the active session (typically 1–8 hours). Messages cease automatically when your vehicle is returned to you. We do not send recurring, marketing, or promotional messages.
⚠️ Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to the messages you receive from us.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your mobile number and SMS opt-in status are used exclusively to deliver valet service messages for your parking session and are never sold, rented, or traded. Payment data is processed by Stripe under their own privacy policy and is never shared outside of payment processing.
You have full control over the messages you receive:
Opting out does not affect your valet service — your vehicle will still be parked and returned; you simply won't receive SMS updates and should check with the attendant directly.
Service messages and activity logs are retained for up to 180 days for operational and audit purposes, then automatically purged. Condition videos are retained for the duration needed to resolve any potential damage disputes. Payment records are retained as required by financial regulations.
All data is stored in encrypted databases with row-level security. Access is restricted to authorized staff of the property where you parked. We use signed, expiring links (valid 24 hours) for all guest access — your vehicle status page cannot be accessed by anyone without the specific link sent to your phone.
Our service is not directed to children under 18, and we do not knowingly collect mobile numbers from minors. Valet service contracts are between the property/operator and the adult vehicle owner.
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.
For privacy questions or to request deletion of your data, contact the property where you parked or email support@intrakvalet.com.